We are hiring

Sales Support

We are…
A family run business supplying and fitting bespoke blinds, shutters, curtains and awnings. With over 10 years of experience, we pride ourselves on the quality of our craftsmanship and fitting, along with providing an outstanding and friendly service. Experts in interior window furnishings we offer advice based on the style of each individual, providing a bespoke solution that will put a smile on your face for years to come. We love what we do and know you will too!!

 

The Role…
We are looking for a passionate, enthusiastic and sales driven individual, who puts the customer at the heart of everything they do to join our team. Working as a Sales Support you will be working alongside the Sales team in order to support in generating Sales and ensuring that all orders placed run in line with our customers’ expectations. You will also need to be able to support the day to day Operation, through engaging with customers, the team and suppliers and undertaking any paperwork/admin duties to support in generating Sales. We are fast paced and pride ourselves on service so you will need to be able to work in an ever changing environment and have great attention to detail. Success in this role is achieved by being highly organised and thriving under pressure and being target/sales driven!

 

Responsibilities…

  • Providing customer with quotes based on the information provided by either the customer or Sales team
  • Responding to customer queries in a professional and timely manner, demonstrating excellent customer service
  • Reviewing/ managing inboxes daily across multiple platforms whilst adhering to SLA’s
  • Managing the organisation and communication in relation to Customer sales appointments and surveys. You may be required to attend and support at Sales and Survey appointments from time to time.
  • Communicating with customers to ensure relevant care is provided
  • Placing orders with suppliers
  • Liaising with suppliers in order to generate quotes or orders
  • Undertaking admin duties, ensuring all systems and paperwork is kept up to date.
  • Ensuring the customers’ order run smoothly from start to finish with no errors.
  • Assisting with ad hoc tasks when required

 

Skills Required…

Essential…

  • Excellent communications skills both written and verbal
  • Experience in managing high levels of customer queries
  • Experience working in a customer facing environment
  • Proficient IT skills with an ability to navigate different internal systems. Advanced knowledge of Microsoft systems.
  • The ability to multi task and confidently make independent decisions when faced with conflicting priorities
  • High attention to detail

Desirable…

  • Experience working in the blind industry
  • Experience in a previous sales role

 

Benefits

  • Competitive Salary
  • 20 days holiday per year
  • Annual Bonus based on company performance
  • Commission – Can earn up to £14.000 extra per year on top of base salary

 

Working Hours

  • 5 days across – Mon – Saturday 8.30am – 5.30pm
 
Apply Here