Operations Administrator/ PA
We are…
A family run business supplying and fitting bespoke blinds, shutters, curtains and awnings. With over 10 years of experience, we pride ourselves on the quality of our craftsmanship and fitting, along with providing an outstanding and friendly service.
Experts in interior window furnishings we offer advice based on the style of each individual, providing a bespoke solution that will put a smile on your face for years to come. We love what we do and know you will too!!
The Role…
We are looking for a passionate and enthusiastic individual, who puts the customer at the heart of everything they do to join our team. Working as an Operations Administrator/ PA in our head office based in Ruislip. You will be supporting the smooth running of the day to day operation of the business, through engaging with customers, the team and suppliers and undertaking paperwork/admin duties as well as supporting the company Director with keeping company documents, insurances etc. up to date. You will also be supporting with reconciliation of payments and keeping on top of invoicing. We are fast paced and pride ourselves on service so you will need to be able to work in an ever changing environment and have great attention to detail. Success in this role is achieved by being highly organised and thriving under pressure. You should able to oversee and ensure smooth and efficient operations. Efficiency is key!!!
Responsibilities…
· Answering and responding to customer queries in a professional and timely manner, demonstrating excellent customer service.
· Reviewing/managing inboxes daily across multiple platforms whilst adhering to SLA’s.
· Managing the organisation and communication in relation to customer appointments
· Communicating with customers to ensure relevant after care is provided.
· Providing customers with quotes based on the information provided by the customer
· Undertaking administrative duties ensuring all systems and paperwork is kept up to date.
· Reconciling payments and liasing with our accounts function
· Ensuring all legislation and any insurance is in date including those relating to company vehicles
· Supporting the Company Director with any tasks required to allow him to be efficient with his time.
· Reviewing and managing office supplies in line with company budget.
· Placing and managing orders for collection and deliveries as well as having control of all current stock.
· Assisting with ad hoc tasks when required
Skills Required…
Essential…
· Excellent communications skills both written and verbal
· Experience in managing high levels of customer queries
· Experience working in a customer facing environment
· Proficient IT skills with an ability to navigate different internal systems. Advanced knowledge of Microsoft systems.
· The ability to multi task and confidently make independent decisions when faced with conflicting priorities
· High attention to detail
Desirable…
· Experience working in the blind industry
· Experience in refining processes and identifying efficiencies
Field Representative
The Role…
Details coming soon, Email to register your interest